Our client is a fully licensed national online gaming company with headquarters in Lagos in need of Customer Service Representatives to deliver world‑class service to the players. The work schedule combines remote working with physical presence at the Company facilities in Lagos Nigeria.
Job Description
- Respond promptly to player inquiries via chat, email, and phone.
- Resolve issues efficiently while maintaining professionalism and empathy.
- Escalate technical or compliance concerns to appropriate departments.
- Document interactions and provide feedback to improve player experience.
- Uphold company standards in line with regulatory and compliance requirements.
Requirements
- Minimum of a Diploma or Bachelor’s degree in any discipline.
- Fluent in English; proficiency in additional languages is an advantage.
- Strong knowledge of gaming culture, trends, and player communities.
- Excellent communication, interpersonal, and problem‑solving skills.
- Prior experience in customer service or hospitality preferred.
- Mandatory completion of technical assessments and compliance orientation.
Incentives
- Competitive salary
- Awesome benefits
- Opportunity to work in a supportive environment
Job Category: Customer Support Customer Service Representatives
Job Type: Full Time
Job Location: Lagos