Front Office Manager

Our client is a leading full-service boutique hotel in the heart of Lagos in need of a Front Office Manager.

Job Description

The Front Office Manager will lead the reception team, oversee the front desk, reservations, concierge, and night audit. The successful candidate will also set the tone for arrival and departure of guests ensuring an unforgettable experience. The role includes supervising reservations, check-ins, and check-outs, ensuring seamless guest experiences, and collaborating with other departments to maintain high service standards.

Key responsibilities

• Supervise front desk team to ensure efficient, smooth operations and excellent guest satisfaction
• Respond professionally to arriving, departing, and in-house guests with accurate information and services
• Provide technical support to front desk, housekeeping, and maintenance when needed
• Act as role model, sharing expertise and inspiring associates
• Ensure hotel charges are processed diligently, invoices accurate, billing verified
• Monitor night audit to ensure ledgers are balanced
• Resolve complaints with guest service as number one focus

Requirements 

• 5-10 years front desk experience.
• PMS mastery.
• Strong customer service orientation.
• Excellent communication and problem-solving skills.
• Ability to motivate and manage a team effectively.
• Bachelor’s degree in hospitality or business administration.

Incentives  

• Competitive salary
• Awesome benefits
• Opportunity to work in a supportive environment